We aim to process and ship all orders within 24 to 48 hours. Once dispatched, delivery typically takes 2 to 5 business days, depending on your location.

You will receive a tracking link by email as soon as your order leaves our warehouse, so you can monitor its progress in real time.

Please note that delivery times may vary slightly due to local courier services or public holidays.

We offer a 14-day return and exchange policy from the date you receive your order. If you’re not completely satisfied, you can return or exchange unused items in their original condition and packaging.

To start a return or exchange, simply contact our customer service team with your order number. Once we receive and inspect the returned item, we’ll process your refund or send the replacement.

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

If you need to change your shipping address, please contact our customer service team as soon as possible after placing your order. We can update the address before the order is dispatched.

Once the order has been shipped, we’re unable to modify the delivery address. In that case, we recommend contacting the courier directly with your tracking number to request a redirection, if available.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to follow your order in real time.

If you haven’t received the tracking email within 2 business days of placing your order, please check your spam folder or contact our customer service team for assistance.

We currently ship to all countries within the European Union and Out, as well as select non-EU European countries. To check if we deliver to your location, simply select your country at checkout. If your country is not listed, unfortunately, we do not ship there at this time.

For any questions about international delivery or specific destinations, feel free to contact our customer support team.

Whenever possible, we ship all items in a single package to reduce waste and simplify delivery. However, if your order includes items from different warehouses or with varying availability, they may be shipped separately.

You will receive a separate tracking link for each shipment if your order is split.