Refund and Returns Policy
At Blue Magic Patron, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Below are the details of our Refund and Returns Policy.
1. Returns
We offer a 14-day return policy from the date you receive your order. If you’re not satisfied with the product, you may return it, provided that the item is unused, unopened, and in its original packaging.
Please note that for health and safety reasons, we cannot accept returns on products that have been opened or used.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [customer service email] within 14 days of receiving your order. Please include your order number and details about the product you wish to return.
- Return Authorization: We’ll provide you with a Return Authorization (RA) and return instructions. Make sure the item is securely packaged to prevent damage during transit.
- Send Back the Product: Return the item to the address provided by our team. Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
- Processing the Return: Once we receive the returned item and verify its condition, we’ll process your refund.
3. Refunds
If your return is approved, we’ll issue a full refund for the price of the product (excluding shipping charges). Refunds will be credited to your original payment method within 5-10 business days.
If the product is faulty, damaged, or incorrectly shipped, we will cover the return shipping costs and issue a full refund or replacement, based on your preference.
4. Exchanges
If you’d like to exchange an item for a different product, please contact our customer service team. We can assist you with an exchange, subject to availability, or guide you through the return and repurchase process.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately. We will resolve the issue by offering a replacement or full refund for the damaged product. Please provide photos of the damage or defect to help us process your claim quickly.
6. Non-Refundable Items
Certain items, including those marked as final sale or consumables that have been opened, are not eligible for returns or refunds.
7. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, don’t hesitate to get in touch with our customer service team at [customer service email] or [customer service phone number].
Last Updated: 20th Feb 2025